Understanding the My Care Card hierarchy

When your User ID is created, the administrator that creates it assigns you to a certain level in the hierarchy. This is defined as your "anchor point". If you are granted "at and below" access, you can access all levels in the hierarchy at and below your anchor point. If you are granted access to a sub-set of levels below your anchor point, you can access only those levels.

When you create an administrator (user), you have the option to add a new user at or below your anchor point if you have "at and below" access. If you have access to a subset of levels below your anchor point, you have the option to clone a new user at your anchor point and grant them access to the same or a subset of levels. The user you clone will have the same anchor point as you.

You also have the option to "drill down" to a lower level to which you have access and add a new user at that level. The user will then have their anchor point at that lower level.

Your User ID is assigned to a specific level in the My Care Card hierarchy. The hierarchy security feature controls the data that you can view and work within My Care Card. The higher your User ID is in the hierarchy, the more data you can view. The lower in the hierarchy, the more limited your data set becomes.

The My Care Card hierarchy consists of the following hierarchy levels:

• Client—
  This hierarchy level is assigned by TSYS Healthcare to My Care Card super-users. Assignment to this level lets users view data from any issuing organization. This is the least restrictive level of the hierarchy.

• Aggregator—
  Assign this hierarchy level to My Care Card users that act as agents for more than one TPA organization.

• TPA—
  Assign this hierarchy level to TPAs who work with several employers. Most My Care Card users belong to this level of the hierarchy.

• Employer—
  Assign this level to My Care Card users that can only view data for members under a specific employer. This is the most restrictive level of the hierarchy.

The hierarchy assignment means you must select a position in the hierarchy when working with member or user data in My Care Card. Specify the hierarchy position with which you are working by completing the hierarchy search on the following pages of My Care Card:

• Member Search

• Search Substantiations

• Transaction Detail Report Criteria

• Participant Balance Detail Report Criteria

• Card Status Report Criteria

• Search for User

• Security Profile Groups

• Search Events

See Also:

Using the hierarchy search