Viewing My Care Card events

Use the Event History tab to view all the changes made by a specific My Care Card user or changes made for an employer or member.

To view user events:

1.   From the menu bar, select Administration > Event Log. The Event Log tab is displayed.

2.   To change the hierarchy, click the Change Hierarchy link to display the Change Selected Hierarchy pop-up window.

3.   Complete the hierarchy search to find the hierarchy level for which you want to view event data.

4.   From the Search using list, select one of the following search criteria:

·       Include All Events

·       Administrative User Name

·       Accountholder User Name

5.   Specify a search date by completing one of the following

·       From the Date list, select a pre-defined date range.

·       From the Date list, select Custom and enter dates in the From and To fields. You can use the calendar controls () to specify a custom date range. calendar control.

6.   Click Search. The list of events matching the search criteria is displayed listing the following information:

·       Date and time of the event.  The times are displayed in Eastern Standard or Eastern Daylight time.

·       User name that completed the event.

·       Member ID of the member affected by the event.

·       Card number affected by the event.

·       Description of the event activity

If there are more events than can fit on one page, My Care Card paginates the events. Use the First, Next and Prev links to view other pages of events.