Changing a user account lock status

As an administrator you can use the Maintain User page to lock a user and prevent him from logging on to the application. You can also unlock an account that was locked. A user's account is automatically locked when a user completes three unsuccessful logon attempts.

Note: You cannot unlock your own account and you must be a program administrator to lock or unlock My Care Card users. If you are the program administrator and you have locked your own account, contact product support to unlock it.

To unlock or lock a user account:

1.    Click Administration > Maintain Users. The Search for User page is displayed.

2.    Find the user.

3.    Click the icon. The Maintain User page is displayed.

4.    Choose the Locked Status option depending on the action you want to complete.

5.    Click Save. The user's account locked status changes.