Finding a user

Users are Third Party Administrators (TPA) who work for your organization. As the administrator, you will work with a number of users and you need to locate them quickly in My Care Card. The Search for Users page makes it easy for you to find a My Care Card users by search with any of the following criteria:

·       User ID

·       First name

·       Last name

·       Locked status

·       Security profile group

To find a My Care Card user:

1.   From the menu, click Administration > Maintain Users. The Search for User page is displayed.

2.   Click the Change Hierarchy link. The Change Selected Hierarchy pop-up window is displayed.

3.   Complete the Select Hierarchy search fields, as applicable to your hierarchy assignment.

4.   From the Search using list, select the best search option given the information you have.

·       If you select User ID, First Name, or Last Name, the Search for field is displayed.

·       If you select Security Group, the Search for list displays.

5.   In the Search for field or list, specify the search criteria for the user.

Tip: You can leave the field blank or enter a partial value to broaden the search. For example, enter "j" to search for Joe, Jane, or John.

6.   Select the Include inactive users check box to include inactive users in your search.

7.   Select Include cardholder users to look for users that have access to the cardholder version of My Care Card. Leave this check box cleared if you only want to view administrator My Care Card users.

Note: Selecting this check box means completing your search displays results both cardholder and administrator users.

8.   Click Search. A list of users that match the specified criteria displays listing the following information:

·       User ID

·       First and last name

·       Status (locked or unlocked)

·       Last logon date

·       Security profile group

9.   Locate the desired user from the search results.