Working with security groups

Security groups are a collection of individual permissions that control the areas of the system different users can access. Every My Care Card user is assigned to a group through the User Profile. Users can only have one assigned group. You can create groups that are specific to a single user, or make groups that can be used and re-used for multiple users that need access to the same functions in My Care Card.

My Care Card has five standard Security Groups that you can use and modify to suit your needs. These groups are designed to encompass the most common uses of My Care Card. The intended purpose of each group is explained below:

Claim Processor-
Assign to Third Party Administrator (TPA) users that need to block or unblock cards and work with transactions and substantiation data to this group. Users belonging to this group do not have the ability to run system reports, cannot access to Member Profile information, and are restricted from performing system administration functions.
Customer Service-
Assign to TPA users that need to work with Member Profiles, authorized users, manage cards, and view transaction and substantiation data to this group. Users belonging to this group do not have the ability to run system reports, are restricted from performing system administration functions.
Program Administrator-
Assign to users that need access to system administration functions such as resetting passwords, unlocking users, run system reports, and view transaction information to this group. Users belonging to this group cannot work with member profiles, or add cards.
Supervisor-
Assign to users that need to have unrestricted access to My Care Card to this group.
Super user-
This security group also has unrestricted access to My Care Card. However, this user cannot be assigned to My Care Card users. The Super user group exists for product support use only and is not for use for TPAs.