Designating a transaction as ineligible

When it is determined that a transaction is ineligible through the manual substantiation process, you should designate the transaction as ineligible. You can designate all or part of the transaction as ineligible. Use the Substantiation Transaction page to designate all or part of a transaction as ineligible.

To mark a transaction as ineligible:

1.    Find the transaction in the Substantiation tab.

2.    Click the icon for the desired transaction. The Substantiate Transaction page displays in a separate window.

3.    From the Substantiation stage list, select the ineligible status that applies to the transaction. The Ineligible fields display.

4.    In the Ineligible Amount field, enter the amount of the transaction that is not approved for use with the associated purse.

5.    From the Ineligible Reason list, select the reason that part or all of the transaction is invalid.

6.    From the Service code list, select the code that best describes the service that made up the eligible part of the transaction.

7.    In the Additional explanation field, enter any notes that you want to record regarding the transaction.

8.    Click Save. The Substantiation Transaction page closes.