Reactivating a user account

You can use the Maintain User page change a user's active status to control her access to My Care Card. Inactivating a user retains the user information in My Care Card but it prevents her from accessing the application with her logon ID and password.

Note: You must be a program administrator to activate or deactivate My Care Card users.

To reactivate an account:

1.    Click Administration > Maintain Users. The Search for User page is displayed.

2.    Find the user.

3.    Click the icon. The Maintain User page is displayed.

4.    From the Active Status options, choose Active.

5.    From the Security Profile Group list, choose the profile group to which you want to assign the user.

Note: My Care Card removes the user's previous Security Profile Group assignment when the account was deactivated.

6.    Click Save. The active status changes for the user and he or she can log on to My Care Card.