Verifying your identity

To log on to the application, you must confirm your identity beyond your user ID and password by answering an additional security question. You previously established a set of security questions for this purpose. You may be challenged to answer one of the specified security questions for a number of reasons. For example, if you are using a different computer to access the system than usual, the system will challenge your logon attempt.

To answer the security challenge question:

1. Enter the answer to the question you are being asked in the field provided.

Note: The question rotates through the four questions you have specified. Every time you are challenged to complete multifactor authentication, a different question displays.

2. Click Continue. If the answer you entered is correct, the application opens and you can begin using the application.

If you cannot remember the correct answer to your challenge question:

Contact your administrator. After confirming your identity, the administrator can reset your security questions and password. After the questions are reset, you will need to pick a new set of four questions and specify the correct answers the next time you log on to the application. You may have to specify a new password as well.

Note: If you answer the question incorrectly on three attempts, your account is locked. You must contact an administrator to unlock your logon and reset your security questions.