Editing user profile information

As an administrator, you can change a user's basic information through My Care Card.

Note: You must be a program administrator to be able to edit My Care Card users.

To change a TPA's user information:

1.   Click Administration > Maintain Users. The Search for User page is displayed.

2.   Click the Change Hierarchy link. The Change Selected Hierarchy pop-up window is displayed.

3.   Complete the hierarchy search.

Note:Steps 2 and 3 are optional. To search for members when you do not know the employer, skip these steps.

4.   Find the user.

5.   Click the icon. The Maintain User page displays. The user's hierarchy assignment displays at the top of the page.

6.   Change the basic user information as necessary. If you change the User ID, the new ID must satisfy the following rules:

·       Must have at least eight and no more than 100 characters

·       Must contain at least one alphabetic character (A-Z or a-z)

·       Cannot contain any spaces

·       Cannot contain any of the following characters: ! @ $ ^ ( ) - _ = + { } | ; : , . ?

Note: My Care Card verifies that the email address conforms to the valid email address format.

7.   Click Save. My Care Card updates the user profile.