Resetting a user password

If a user forgets his or her password, you can use the Maintain User page to reset it. When you reset a password, My Care Card sends an email to the user containing a temporary password. After logging into the application with the temporary password, the user must change his or her password immediately.

Note: You must be a program administrator to reset My Care Card user passwords.

To reset a user's password:

1.    Click Administration > Maintain Users. The Search for User page is displayed.

2.    Find the user.

3.    Click the icon for the desired user. The Maintain User page is displayed.

4.    Click the Reset Password button. My Care Card sends a temporary password to the user's email address in the User profile.

Important: For security purposes, do not change the user's email address at the same time as you reset the password.