Resetting a user's security questions

If a user forgets the answers to her additional security questions, you can use the Maintain User page in My Care Card to reset them for her. The user must specify a new set of questions and answers the next time she logs on to the application.

Important: Resetting the questions temporarily removes a level of user security. Verify the identity of the user before resetting the questions.

To reset a user's security questions:

1.    Click Administration > Maintain Users. The Search for User page is displayed.

2.    Find the user.

3.    Click the icon for the desired user. The Maintain User page is displayed.

4.    Click the Reset Security Questions button. My Care Card deletes the user's existing security questions and he or she must specify a new set of questions and answers on the next logon.